Limited Warranty
As limited herein, Waudena®, a division of Wausau Supply (hereinafter “Waudena”), warrants to the original property owner of the Structure in which the product was installed (hereinafter “Structure”) that under normal use Waudena products will be free from defects in materials and workmanship.
The provisions of Waudena’s non-transferable limited warranties are as follows:
STEEL DOOR & SIDELITE – LIFETIME / 10 YEARS
The Adjustable Hinge 20-gauge Smooth (WestGuard) and 22-gauge Smooth (Cambridge) and Woodgrain Textured (Norwood) Steel doors and sidelites for as long as the original property owner owns the Structure (LIFETIME), and Fixed Hinge 24-gauge (VALUELINE) Steel doors and sidelites (for 10 years), are warranted not to rust, shrink, warp, split, crack or delaminate.
FIBERGLASS DOOR & SIDELITE – LIFETIME / 25 YEARS
The Adjustable Hinge Weston™ Brushed Smooth and Timbergrain Woodgrain Fiberglass doors and sidelites (LIFETIME) and Timberline Fixed Hinge Smooth & Woodgrain Fiberglass doors and sidelites (for 25 years) are warranted not to shrink, warp, split, crack or delaminate.
DURA-FRAME™ WOOD DOOR FRAME & FRAME COMPONENTS – LIFETIME
The Dura-Frame™ Wood Frame and brickmold for doors and sidelites, and wood transom frames are warranted not to be degraded by insect damage or to rot or decay due to water wicking through the end grain of the door jamb (LIFETIME).
DURA-TECH™ VINYL-WRAPPED DOOR FRAME – LIFETIME / 10 YEARS
The Dura-Tech™ vinyl-wrapped frame and brickmold substrate for doors and sidelites (LIFETIME) and vinyl finish (for 10 years) are warranted not to be degraded by insect damage or to rot or decay due to water wicking through the end grain of the door jamb.
DURA-PLAST™ COMPOSITE DOOR FRAME – LIFETIME
The Dura-Plast™ composite frame and brickmold substrate for doors and sidelites (LIFETIME) are warranted to be free of defects in material and workmanship that might unreasonably affect its performance.
ALUMINUM CLAD SYSTEM – 10 YEARS
The Waudena aluminum clad system and finish are warranted not to flake, check, blister or peel (for 10 years).
INSULATED GLASS – 20 YEARS / 10 YEARS / LIFETIME
ODL® decorative glass units, including raise/lower blinds (for 20 years), Novatech® decorative glass units and commodity glass units including internal muntin/GBG and simulated divided lites (for 10 years) are warranted against defects and seal failure. The glass surrounds/frames are warranted against warping, discoloration and cracking (LIFETIME).
FINISHES – 10 YEARS
Factory-applied paint and stain finishes on the door slabs are warranted not to flake, check, blister or peel (for 10 years).
Finishes – whether paint or stain – can be affected by the varying degrees of exposure to the weather and elements; therefore, finishes should not be viewed as “maintenance free”.
A fresh layer of high-quality exterior polyurethane should be applied whenever there is a change to the original finish.
Periodic maintenance to the topcoat or paint is required to keep your original prefinished door system performing well.
Clean with a mild detergent.
Color Fan Decks
Wood-textured exterior doors have a natural wood look, and the finished product may vary in grain and color from the sample.
Color swatches are as close as photographic and printing technologies allow.
Actual viewing conditions can alter perception of color.
It is recommended that swatches be viewed outside in natural light or near a north-facing window.
HARDWARE & ACCESSORIES – 5 YEARS / MANUFACTURER’S WARRANTY
Hinges and door viewers/peepsites are warranted against mechanical defects and tarnishing (for five 5 years).
Sill / Threshold system is warranted against defects and workmanship (for 5 years), ordinary wear and tear excepted.
WARRANTY CONDITIONS
Coverage is conditioned upon:
- The product being installed and caulked in full compliance with Waudena’s installation instructions.
- Compliance with all applicable building codes.
- The product being used for the specific purpose for which it is intended.
This Limited Warranty is non-transferable and applies only to the original property owner of the Structure as the product was originally installed.
The provisions of this Limited Warranty do not apply in the event of:
- Abuse
- Negligence
- Abnormal or unreasonable use (including failure to provide reasonable and proper maintenance)
- Damage resulting from fire, lightning or other sources of excess heat
- Windstorms
- Earthquakes
- Wind-borne or other driven objects
- Exposure to inappropriate chemicals
- Improper storage
- Movement of the Structure
- Inadequate framing expansion or contraction
- Installation in ships or vehicles
- Installation outside the Continental United States
- Seal failure due to immersion in water
- Acts of God or similar causes
The terms of this Limited Warranty also exclude:
- Weathering or discoloring of the unfinished white frame and brickmold.
- Warping or failure caused by localized heat or structural movement.
- Condensation damage due to high humidity in the Structure.
MAINTENANCE OF DOOR & FACTORY FINISH:
- To clean doors, wash with mild soap and water, rinse with clear water and wipe dry.
- Keep weatherstrip clean of dirt and grit for proper seal. Wash with mild soap and water, rinse with clear water and wipe dry. Apply a light coat of wax and wipe off excess.
- For scuff marks on painted finishes, use mild liquid cleanser, rinse with clear water and wipe dry.
- If finish is accidentally scratched or chipped, clean as recommended above and use touch-up supplied or standard wood f inish repair crayon.
CAUTION:
DO NOT USE paint thinner, lacquer thinner, gasoline, kerosene or any other harsh chemical to clean surfaces of door or hardware.